Dubai eGovernment Department (DeG) has recently enhanced and upgraded – the official portal of Dubai Government with new interactive features, to ease the lives of its customers and enable different sections of society including citizens, residents, businesses and visitors to have an easy and quick access to eServices.

Enhancements to include a text-to voice reader for both English and Arabic users who prefer to have the website read to them, this being useful in the first place for users with visual impairments. Social media enhancements include a live Twitter wall for promoting eTransformation in general and government entities’ eServices in particular, as well as a social media sharing option to share any page of the content via Facebook, Twitter, Google + and more than 300 other social media applications.

With Dubai being such a dynamic city with so many events happening, Dubai eGovernment worked closely with the Dubai Events & Promotions Establishment to have a live Dubai Calendar available on Many other tweaks and enhancements have been made to ensure a smoother and easier browsing and sharing experience for users.

Commenting on the enhancements to, HE Ahmed Bin Humaidan, Director-General, Dubai eGovernment said: “We take our cue from the visions of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who keeps reminding us that in the race for excellence, there is no finish line.We therefore interacted with many key stakeholders including conducting surveys with our users to understand their needs. We found that some potential users could not use due to visual impairments or poor reading ability and were therefore reliant on another human being to read the content to them. The new text-to-voice technology on allows English and Arabic listeners to automatically get any page on read to them, while allowing customisation of speed. Such enhancements are typical of our use of the modern technology to provide appropriate solutions to our customers and we will continue to improve and enhance based on our users’ needs and requirements.”

Bin Humaidan added: “Based onDubaieGovernment website guidelines and standards, we have to constantly upgrade and enhance the official portal of Dubai Government as a benchmark of excellence while also highlighting and promoting the eServices of our government partners through easy to read and now hear spoken content. Our new enhancements will also allow our users to keep abreast with the latest happenings in our dynamic city as well as interact with us and even share our content easily.”

Work is under way in many more such improvements, which would be ready for users shortly, Bin Humaidan said, adding that this shows that Dubai eGovernment is carrying on its journey towards making a real and practical destination for all seekers of electronic services in Dubai.

In 2009, Dubai eGovernment became one of the first eGovernments around the world to restructure its content using a new strategic approach called life events where information and services were packaged based on the various life stages of individuals, businesses and visitors.DubaieGovernment will continue to employ multiple information and communication technology channels and features to provide services to all sections in line with its vision of improving the lives of people and businesses in Dubai and its slogan Together to ease your life.'

Joumana Saad

Before joining SME Advisor, I worked as a producer/reporter for Forbes Media in New York. I obtained a Bachelor’s degree in Journalism and International Studies at the University of South Florida in the US. I am currently in Dubai working as Sub-Editor for SME Advisor Middle East, which is a business magazine published by CPI. You can follow me on Twitter: @joumanasaad or @SMEadvisorME and (Joumana Saad) or (SME Advisor) on LinkedIn.