The Department of Economic Development (DED) in Dubai has successfully completed a critical data transfer project, which included migration of equipment and services from the old building, to enhance customer satisfaction and centralise information technology management across all business units and processes.
The project, which involved selecting and implementing cutting edge technology solutions, was completed by DED’s IT department within a short period. The focus was on enabling DED’s data centre to keep pace with the rapid development in technology and information systems and offer a unified service platform that guarantees faster and more efficient service delivery.
The centralised and scalable IT network was necessitated by DED’s rapid expansion that has seen dedicated units being created for the development of exports, retail, entrepreneurship and foreign investment.
The task was especially challenging since a large number of businesses and customers across varied industry sectors access DED’s IT systems through its website and strategic partners in the government and the private sector.
Abdullah Hassan, Deputy CEO of Shared Services at DED, said that the innovative solutions implemented without any interruption or complaints from the internal or external users of the systems, has duly complemented DED’s strategic move to co-locate all its management and services teams within the newly built Business Village.
“The move to Business Village gave us a blank canvas for designing a more scalable, energy-efficient and centrally managed IT infrastructure capable of supporting IP telephony, video and other productivity-enhancing solutions,” stated Hassan.
Hassan added that choosing the right service provider and solutions enabled DED to complete the IT revamp in a quick and cost-effective way.
“The fact that the IT Department was able to handle this challenge successfully demonstrates the in-house capacities that DED has progressively built. The move also reflects DED’s commitment to eGovernment and playing a central role in achieving the Dubai Strategic Plan through improved service delivery and local capacity building,” Hassan concluded.
Before joining SME Advisor, I worked as a producer/reporter for Forbes Media in New York. I obtained a Bachelor’s degree in Journalism and International Studies at the University of South Florida in the US. I am currently in Dubai working as Sub-Editor for SME Advisor Middle East, which is a business magazine published by CPI. You can follow me on Twitter: @joumanasaad or @SMEadvisorME and (Joumana Saad) or (SME Advisor) on LinkedIn.