Reaping the rewards of customer service leadership

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We asked expert practitioner Mihai Rada, Director, SMB Development, Etisalat, to highlight the segmentation strategies that the telecoms market leader is using to help businesses reap the powerful rewards of full mobility and digitization…

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A powerful tool that can help prepare your business for any of these risks is a comprehensive risk management process…

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With the new law – the “Health Insurance Law for the Emirate of Dubai (No. 11 of 2013)” – being signed on 24 November 2013, four of the region’s leading insurance experts, all based with Clyde & Co.’s Dubai office, spoke to SME Advisor about its details and implications for the SME sector.

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Will Clark, Head of UK Trade Credit for AIG Property Casualty, explains the benefits of using the ‘Excess of Loss’ model, which AIG has rolled out as a powerful international template.

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The year 2013 had several defining moments such as November 6 – the day Dubai SME unveiled its prestigious Dubai SME 100 rankings for 2013; or November 28 – the day Dubai won its bid to host EXPO 2020. One critical landmark of the past year that we often... Read more

Here, we meet one of the leading exponents of innovation-fuelled creative leadership: Dr. Mark Batey from Manchester Business School.

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SME Advisor is delighted to present the following guide to this potentially complex territory, courtesy of Richard Bell, Partner in Clyde & Co.’s Middle East Dispute Resolution team, and James Fox, Senior Associate Middle East Dispute Resolution Group, Clyde & Co.

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Sales & Marketing initiatives are fundamental to making sure a business keeps moving forwards, builds market share and sustains its cashflow. Here are 10 top tips that are practical, easy to implement and highly affordable.

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Implementing sound strategies to protect and nurture your ‘People assets’ can mean long-term growth and progress for your business…

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